Return & Refund Policy

At Luu Collection, each item is made to order especially for you. Because of this, all sales are final. Please review your order carefully, including size, color, and shipping information, before completing your purchase.

Returns & Exchanges

We do not accept returns or exchanges for:

• Incorrect size selected by the customer.
• Change of mind.
• Color preference.
• Orders placed with incorrect shipping information.
• Delays caused by the shipping carrier.

Please refer to the size chart provided on each product page before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number.
• Clear photos showing the issue.
• A brief description of the problem.

Once reviewed, we will offer a replacement or a full refund when appropriate.

Lost or Stolen Packages

Luu Collection is not responsible for packages that are lost or stolen after delivery has been confirmed by the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend contacting the carrier directly and checking with neighbors or household members.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may have already entered production and cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you experience any issues with your order, please reach out to us. We review every situation individually and will always do our best to provide a fair solution.

Thank you for supporting Luu Collection. ❤️